All renters know how it goes: Something breaks, you call your landlord and hope for the best. Sometimes, you see the repairman that very day. Other times, you wait and wait to get a call back. The worst is trying to make an appointment when you have to be at work.

Need a human connection I’m going to say individual. It’s just more personal. Your home is a sensitive thing. —Joshua, Bed-Stuy (pictured below)

Individuals are more invested My rental experiences with an individual owner has always been the best. These have usually been small buildings, and the owner takes personal pride in the space. —Dana, Bushwick

Verdict: Individual by a landslide